Terms of Service

Last updated: February 20, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Statux, Inc., a Delaware corporation ("Statux," "we," "us," or "our"). By accessing or using any Statux service, website, application, or API (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service following any modifications to these Terms constitutes acceptance of those modifications.

2. Description of Service

Statux is an observability and incident management platform comprising three core products, each available as a standalone subscription or as part of a bundled plan:

The Service also includes companion software and tools, including but not limited to: the Statux mobile application for iOS, Android, and macOS; the Statux Relay agent for private infrastructure monitoring; application programming interfaces (APIs); and integrations with third-party platforms. All such components are governed by these Terms.

3. Account Registration and Security

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate and current.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password, API keys, relay tokens, and any authentication tokens. You agree to notify Statux immediately at security@statux.io upon becoming aware of any unauthorized use of your account or any other breach of security.

Statux will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. You are responsible for all activity that occurs under your account, whether or not authorized by you.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to create an account and use the Service.

4. Organizations, Teams, and Roles

The Service is organized around organizations, which represent your company, team, or group. Each organization has one or more members with assigned roles that govern access and permissions within the platform.

Organization-level roles include Owner, Admin, Member, Viewer, and Guest. These roles determine access to administrative functions such as billing, member management, and integration configuration. Product-level roles include Manager, Responder, and Subscriber, which control access to specific product features and actions within each Statux product.

The organization Owner is responsible for managing membership, assigning roles, and ensuring that all members comply with these Terms. Statux is not responsible for any actions taken by organization members within the scope of their assigned roles.

You may create and manage teams within an organization to group members for on-call scheduling, alert routing, and escalation policies. Team membership and structure are managed by organization administrators.

5. Subscription Plans and Billing

Statux offers multiple subscription tiers for each product: Free, Team, Business, and Enterprise. Each tier provides different feature sets, usage limits, and support levels as described on our pricing page. Products may be subscribed to individually or as part of a bundled plan at a discounted rate.

Free tier. The Free tier is provided at no cost and is subject to usage limits as described on the pricing page. Statux reserves the right to modify or discontinue the Free tier at any time with 30 days' notice.

Paid tiers. Paid subscriptions are billed on a monthly or annual basis at the flat rate published on the pricing page at the time of purchase. All fees are quoted in United States Dollars (USD) and are exclusive of applicable taxes. You authorize Statux to charge your designated payment method for all fees incurred under your subscription.

Billing cycle. Your subscription begins on the date you subscribe to a paid plan and renews automatically at the end of each billing cycle unless cancelled. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date.

Refunds. Statux does not provide refunds for partial billing periods. If you cancel a monthly subscription mid-cycle, you will continue to have access through the end of that cycle. For annual subscriptions, no pro-rated refunds will be issued except as required by applicable law.

Price changes. Statux may change subscription prices upon 30 days' prior written notice. Price changes will take effect at the start of your next billing cycle following the notice period. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

Taxes. You are responsible for all applicable taxes, levies, and duties imposed by taxing authorities. If Statux is required to collect or remit taxes on your behalf, such taxes will be added to your invoice.

6. Service Features and Usage Limits

Each subscription tier includes specific feature entitlements and usage limits, including but not limited to: number of users, on-call schedules, escalation policies, status pages, synthetic checks, notification channels, and data retention periods. Current limits for each tier are published on the pricing page.

API rate limits. Access to Statux APIs is subject to rate limiting. Authenticated API requests are limited to 1,000 requests per minute per user. Public API endpoints are limited to 100 requests per minute per IP address. Statux reserves the right to throttle or temporarily suspend access to accounts that exceed these limits.

Notification limits. Notification delivery (email, SMS, push, and voice) is subject to fair-use limits that vary by subscription tier. SMS and voice call notifications are available on qualifying paid plans. Statux reserves the right to temporarily limit notification delivery to prevent abuse or protect system integrity.

Storage and data retention. Alert history, incident records, synthetic check results, and other data are retained for periods that vary by subscription tier. Free tier data retention may be shorter than paid tiers. You are responsible for exporting any data you wish to retain beyond the applicable retention period.

7. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any third party to:

Statux reserves the right to investigate and take appropriate action against any suspected violations of this Acceptable Use Policy, including without limitation, removing content, suspending or terminating accounts, and reporting violations to law enforcement.

8. Third-Party Integrations

The Service offers integrations with third-party platforms, including but not limited to: Slack, Microsoft Teams, Discord, Datadog, New Relic, Prometheus, Grafana, Amazon CloudWatch, Sentry, PagerDuty, Opsgenie, and custom webhook endpoints. These integrations enable alert delivery, incident management, and workflow automation across your existing tools.

Authorization. Certain integrations require you to authorize Statux to access your third-party accounts (for example, via OAuth for Slack, or Bot Framework installation for Microsoft Teams). By authorizing an integration, you grant Statux permission to send and receive data through that platform in accordance with the integration's configured scope.

Third-party terms. Your use of third-party integrations is subject to the respective third party's terms of service and privacy policy. Statux is not responsible for the availability, accuracy, or functionality of third-party platforms. Third-party integrations may be modified, deprecated, or discontinued by their providers without notice to Statux.

Webhook endpoints. If you configure custom webhook endpoints to receive alert data from Statux, you are responsible for the security and availability of those endpoints. Statux delivers webhook payloads over HTTPS and includes signature headers for verification. Statux is not liable for data loss or security breaches resulting from improperly secured webhook endpoints.

You may disconnect or reconfigure integrations at any time through your organization settings. Disconnecting an integration does not retroactively delete data that was previously transmitted through that integration.

9. Statux Relay Agent

The Statux Relay agent is a software binary that you may download and install on your own infrastructure to execute synthetic monitoring checks from private networks. The Relay agent communicates with the Statux Synthetics API over encrypted HTTPS connections.

License. Statux grants you a non-exclusive, non-transferable, revocable license to install and run the Relay agent solely in connection with your use of the Statux Synthetics product and a valid subscription.

Your responsibility. You are responsible for the installation, configuration, maintenance, and security of the Relay agent on your infrastructure. Statux is not responsible for any damage, data loss, or security incidents arising from the operation of the Relay agent in your environment. You must ensure that the Relay agent is configured to monitor only endpoints and services that you are authorized to access.

Updates. Statux may release updated versions of the Relay agent from time to time. While we recommend keeping the Relay agent up to date, you are responsible for applying updates. Statux may discontinue support for older versions with reasonable notice.

10. Mobile Application

Statux provides a mobile application for iOS, Android, and macOS that enables you to manage alerts, view incidents, and respond to on-call notifications from your mobile device.

App store terms. Your download and use of the mobile application is also subject to the terms and conditions of the applicable app store (Apple App Store, Google Play Store, or Mac App Store). In the event of a conflict between these Terms and the applicable app store terms, the app store terms shall govern solely with respect to the download and distribution of the application.

Push notifications. The mobile application uses push notification services (such as Firebase Cloud Messaging and Apple Push Notification Service) to deliver real-time alert notifications. You may enable or disable push notifications through your device settings or within the application. Statux is not responsible for notification delivery failures caused by device settings, network conditions, or third-party notification service outages.

Device requirements. The mobile application requires a compatible device and operating system version. Statux does not guarantee that the application will function on all devices or operating system versions and may discontinue support for older platforms with reasonable notice.

11. Intellectual Property

Statux IP. The Service, including all software, code, designs, text, graphics, logos, trademarks, service marks, and other materials (collectively, "Statux Materials"), is owned by or licensed to Statux and is protected by United States and international copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Statux Materials except for the limited right to use the Service as expressly permitted herein.

Feedback. If you provide Statux with any suggestions, ideas, enhancement requests, feedback, or recommendations regarding the Service ("Feedback"), you hereby assign to Statux all rights in such Feedback and agree that Statux shall have the right to use and fully exploit such Feedback in any manner without obligation or compensation to you.

Trademarks. "Statux," the Statux logo, "Statux Pages," "Statux Alerts," "Statux Synthetics," and all related names, logos, product and service names, designs, and slogans are trademarks of Statux, Inc. You may not use such marks without the prior written permission of Statux.

12. Data Ownership and Portability

Your data. You retain all right, title, and interest in and to any data, content, or information that you submit, upload, or otherwise make available through the Service ("Your Data"). These Terms do not grant Statux any ownership rights in Your Data.

License to Statux. By using the Service, you grant Statux a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Your Data solely as necessary to provide, maintain, and improve the Service and to comply with applicable law. This license terminates when you delete Your Data or close your account, subject to any applicable retention periods.

Data export. You may export Your Data at any time using the Service's API or export functionality. Statux will make commercially reasonable efforts to provide data export capabilities in standard, machine-readable formats. Upon account termination, you will have a 30-day window to export Your Data before it is scheduled for deletion.

Aggregated data. Statux may generate and use aggregated, de-identified, or anonymized data derived from Your Data for purposes of improving the Service, generating benchmarks, and producing industry insights, provided that such data cannot reasonably be used to identify you or any individual.

13. Confidentiality

Each party acknowledges that in the course of using or providing the Service, it may receive or have access to confidential information of the other party ("Confidential Information"). Confidential Information includes, but is not limited to: Your Data, account credentials, API keys, integration configurations, pricing terms, business plans, and any information designated as confidential.

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence; (b) not disclose such information to any third party except as necessary to perform its obligations under these Terms or as required by law; and (c) use such information only for the purposes contemplated by these Terms.

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party without restriction prior to disclosure; (c) is independently developed by the receiving party without use of the disclosing party's Confidential Information; or (d) is rightfully obtained from a third party without restriction.

14. Security

Statux implements industry-standard technical and organizational security measures to protect Your Data, including but not limited to:

While Statux takes reasonable measures to protect Your Data, no method of electronic transmission or storage is 100% secure. Statux cannot guarantee absolute security and shall not be liable for any unauthorized access to Your Data that occurs despite our commercially reasonable security measures.

In the event of a security breach that affects Your Data, Statux will notify you in accordance with applicable data breach notification laws and will take commercially reasonable steps to mitigate the impact of the breach.

15. Service Availability

Statux strives to maintain high availability for all products. For Enterprise tier subscribers, Statux offers a Service Level Agreement (SLA) with a 99.9% monthly uptime commitment. Details of the Enterprise SLA, including downtime definitions, exclusions, and service credit calculations, are provided in the Enterprise agreement.

For Free, Team, and Business tier subscribers, Statux targets high availability but does not guarantee any specific uptime percentage. Statux shall not be liable for any downtime, service interruption, or data unavailability on non-Enterprise tiers.

Scheduled maintenance. Statux may perform scheduled maintenance from time to time to improve, update, or repair the Service. We will provide reasonable advance notice of scheduled maintenance that is expected to result in service interruption. Scheduled maintenance windows are excluded from uptime calculations under the Enterprise SLA.

Exclusions. Service availability commitments do not apply to: (a) features designated as beta or preview; (b) downtime caused by factors outside Statux's reasonable control, including force majeure events, internet service provider failures, or third-party platform outages; (c) downtime resulting from your actions, equipment, or software; or (d) downtime during scheduled maintenance.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

STATUX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IN NO EVENT SHALL STATUX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF STATUX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

STATUX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO STATUX IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, THE ABOVE LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

17. Indemnification

You agree to indemnify, defend, and hold harmless Statux, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of or inability to use the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) Your Data or any content you transmit through the Service; (e) your violation of any third party's rights, including intellectual property rights; or (f) any unauthorized use of the Service by any person using your account credentials.

Statux reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Statux in asserting any available defenses.

18. Termination

By you. You may terminate your account at any time by contacting us at support@statux.io or through your account settings. Termination of a paid subscription will take effect at the end of the current billing period.

By Statux. Statux may suspend or terminate your account or access to the Service at any time, with or without cause, with or without notice. Grounds for termination include, but are not limited to: violation of these Terms, non-payment of fees, suspected fraudulent or abusive activity, or upon request by law enforcement or other government agencies.

Effect of termination. Upon termination, your right to use the Service immediately ceases. You will have a 30-day grace period following termination to export Your Data using the Service's API or export functionality. After the 30-day grace period, Statux will delete Your Data within 60 days, except as required to comply with legal obligations, resolve disputes, or enforce these Terms.

The following sections shall survive termination of these Terms: Intellectual Property, Data Ownership and Portability, Confidentiality, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and General Provisions.

19. Modifications to Terms

Statux reserves the right to modify these Terms at any time. For material changes, we will provide at least 30 days' prior notice by posting the updated Terms on our website and, where practicable, by sending a notification to the email address associated with your account.

Non-material changes, such as corrections to typographical errors or clarifications that do not alter the substance of these Terms, may be made without prior notice.

The "Last updated" date at the top of these Terms indicates when they were most recently revised. Your continued use of the Service after the effective date of any modifications constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before the effective date.

20. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles.

Binding arbitration. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration administered in accordance with the rules of the American Arbitration Association ("AAA"). The arbitration shall be conducted by a single arbitrator, in the English language, and the seat of arbitration shall be Wilmington, Delaware. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Class action waiver. YOU AND STATUX AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and Statux agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

Small claims exception. Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction.

Equitable relief. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to intellectual property rights, data security, or unauthorized access to the Service.

21. General Provisions

Entire agreement. These Terms, together with the Privacy Policy and any applicable Enterprise agreement or order form, constitute the entire agreement between you and Statux regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter hereof.

Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Waiver. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Statux's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Force majeure. Statux shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Statux's reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government actions or regulations, internet or telecommunications failures, power outages, or third-party service provider failures.

Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Statux. Statux may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets without your consent. Subject to the foregoing, these Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

Notices. Statux may provide notices to you via the email address associated with your account, through in-application notifications, or by posting on the Service. You may provide notices to Statux by contacting us at legal@statux.io.

No third-party beneficiaries. These Terms are for the benefit of you and Statux only. No third party shall have any right to enforce any provision of these Terms.

Headings. The section headings in these Terms are for convenience only and have no legal or contractual effect.

Contact Us

If you have any questions about these Terms, please contact us at:

Statux, Inc.

Email: legal@statux.io

Website: https://statux.io